The Important Process
The people who supported me.
The Mentor - My Team Leader - Gaab Ibanez
Yoraidyl Stone-Lao or "Lyka" as we know her, is the new Team Manager of Frontier. She has been part of the IBEX family since January of 2015.
Lyka has been in the contact center industry for 4 years now. In those 4 years, she has had experience as a CSR and TSR for different accounts. She is known for being hardworking and dedicated to helping her customers. Never letting her stats go down, Lyka has always managed to be on top of her game and in the top of her batch.
Before joining the BPO world, Lyka was the Head of Cinema Operations for SM Cinema, Assistant Vice President of Operation for Plains & Prints and the General Manager for IZOD Philippines, where she successfully managed the planning, development and opening of several cinema and store branches across the country. Luke was also based in Los Angeles, California for 11 years and worked as a Controller for a major hotel chain in the United States.
Graduating with a degree of BS Accountancy and Business Administration from Los Angeles City College, Lyka has always had a passion for business and working with people. Lyka also completed the Franklin Covey “4 Roles of Leadership” and Asian Institute of Management’s “Managing and Thinking Like an Entrepreneur” certification programs.
During her free time, Lyka loves to watch television series like CSI, NCIS and Law & Order, cook delicious meals for her family and take pictures of her 12 dogs, especially her Maltese named “Sweetie”, Golden Retrieve “Peanut” and a Lhasa Apso named “Muffin”.